Documentation
How to integrate CommunicaAI
Start from a phone number you already own, get to live voice AI in 30 minutes.
Getting started
- Sign up at /signup — Stripe-backed billing, no credit card required for trial.
- From the dashboard, create your first transmission profile — the agent's persona, knowledge base, and escalation rules.
- Configure SIP forwarding from your existing number (Twilio, Bandwidth, RingCentral all supported).
- Test on the sandbox line before flipping production.
Scripts and knowledge
CommunicaAI is script-anchored. You define what the agent can say. Anything outside the script falls back to RAG over your knowledge base. If confidence drops below the configured floor, the agent escalates.
Script format
{
"intent": "maintenance_request",
"triggers": ["broken", "doesn't work", "leaking", "no heat", "no AC"],
"response_template": "I'm so sorry to hear that. Let me get a tech out today. Can I confirm you're at {address}?",
"required_slots": ["address", "issue_type"],
"next_action": "ticket.create"
}
Voice selection
Pick from the library or clone your own from 60 seconds of audio. Cloning is Growth tier and up.
Human escalation
Three triggers, configurable per transmission profile:
- Confidence floor — below threshold, transfer immediately
- Topic outside scope — defined topics auto-escalate
- Caller request — "let me talk to a real person"
Escalation uses SIP transfer — caller stays on the line, conversation context handed to the human agent.
SIP forwarding
Point your existing number's SIP destination at sip:{tenant}@sip.communicaai.com. We handle the rest.
CRM integrations
HubSpot, Salesforce, Zendesk, Intercom — bidirectional. Growth tier and up. Custom webhooks supported on all tiers.
API reference
REST API for everything the dashboard does. Full reference: API docs (forthcoming).
Example: list calls
curl -H "Authorization: Bearer $API_TOKEN" \ https://api.communicaai.com/v1/calls?limit=20
Help
Stuck? Email support or check the live demo line at +1 (855) 277-2436.